What you get from NelsonHall
Vision
NelsonHall's vision is to provide a service that is unique in offering:
- Unrivalled domain expertise, based on
- Evidence-based insight, supported by
- Accessible analysts and advisors, who work in partnership with our clients.
Focus Areas
NelsonHall's services are available to service providers as a series of domain-based modules (programs), providing insight into each of the following areas:
- BPO Market Development
- HR Outsourcing
- F&A Outsourcing
- Procurement outsourcing
- Customer management services
- Banking
- Insurance
- IT Outsourcing
Within each of these areas we go further still, providing in-depth analyses by process and sub-process.
Program structure
Within each program, NelsonHall provides:
- Market analyses, covering the the process area both from an end-to-end perspective, e.g. multi-process HR outsourcing, and by sub-process e.g. benefits administration, learning BPO, or recruitment process outsourcing
- Vendor assessments, providing detailed analyses of the leading vendors within each of the process areas covered by the market analyses
- Case studies, providing details of the specific experience of organizations that have undertaken BPO within this domain and evaluating the benefits that tey achieved from use of business process outsourcing
- Contract details, identifying those organizations which have outsourced and to whom
- Tracking Service, an alerting service that identifies industry developments related to the domain
- Unmetered analyst access, for advice and recommendations.
NelsonHall's BPO Market Development program provides further support for service providers through its:
- Sector-specific market analyses, identifying the business issues and planned BPO purchasing patterns within retail and investment banking, property & casualty insurance, life insurance, retail and CPG, telecoms and media, and energy and utilities
- BPO Index, a quarterly healthcheck of the BPO market identifying changes in buying patterns and emerging BPO opportunities
