What you get from NelsonHall
Vision
NelsonHall's vision is to provide a service that is unique in offering:
- Unrivalled domain expertise, based on
- Evidence-based insight, supported by
- Accessible analysts and advisors, who work in partnership with our clients.
Focus Areas
NelsonHall's services are available to service providers as a series of domain-based modules (programs), providing insight into each of the following areas:
- Vendor assessments and tracking
- IT Outsourcing
- BPO Market Development
- Customer management services
- Banking processes
- Insurance processes
- HR Outsourcing
- F&A Outsourcing
- Procurement outsourcing
- Document management
- Sourcing best practice.
Within each of these areas we go further still, providing in-depth analyses by process and sub-process.
Program structure
Within each program, NelsonHall provides:
- Unmetered analyst access, for advice and recommendations
- Market analyses, covering the the process area both from an end-to-end perspective, e.g. multi-process HR outsourcing, and by sub-process e.g. benefits administration, learning BPO, or recruitment process outsourcing
- Vendor Tracking, monitoring supplier and industry developments related to the domain
- Vendor assessments, providing detailed analyses of the leading vendors within each of the process areas covered
- Contract details, identifying those organizations which have outsourced and to whom
- Case studies, providing details of the specific experience of organizations that have undertaken BPO within this domain and evaluating the benefits that tey achieved from use of business process outsourcing
NelsonHall's BPO Market Development program provides further support for service providers through its:
- Sector-specific market analyses, identifying the business issues and planned BPO purchasing patterns within retail and investment banking, property & casualty insurance, life insurance, retail and CPG, telecoms and media, and energy and utilities
- BPO Index, a quarterly healthcheck of the BPO market identifying changes in buying patterns and emerging BPO opportunities
