Your analyst partner
NelsonHall encourages its analysts and advisors to work closely with its clients, share NelsonHall's subject matter expertise readily, and act as trusted advisors
Our partnership philosophy
Our partnership philosophy is based on the following principles:
- We will make our best analysts and advisors directly visible to our clients and encourage them to work closely with their clients
- Our directors will remain engaged in analysis and advisory activities, will be directly involved in supporting all our clients, and will maintain a client-facing perspective
- Respect for client organizations. We will use our best endeavors to give an objective view of vendor capability and let our buy-side clients make up their own minds based on the facts. Unlike some analyst organizations, we are not interested in "cheap headlines" based on "kicking a supplier when they are down". Nor just saying that the biggest vendor is always the best
- All our advice and opinion must be evidence-based, which ensures our impartiality and avoids conflicts of interest
- Our analyst access is unmetered. While we have to charge for consultancy projects that run into a number of days' work, we will not charge for queries that can be readily handled without additional, significant work.
Our core values
NelsonHall's vision is to provide services that are unique in combining depth of analysis, objectivity, and accuracy of information, in support of our clients' business decisions.
Our approach is defined by a set of five core values:
- The principle that "insight" derives from "evidence" not repetition of industry hype.
- Adherence to an evidence-based methodology that ensures objectivity and independence of analysis for both users and vendors
- The desire to be the unrivalled domain subject matter experts in our chosen domains. This involves building on prior experience and systematically repeating studies within our focus areas in order to build depth of knowledge and continuity of service. It also requires NelsonHall to extend the boundaries of industry knowledge
- The importance of accountability. All research is carried out in-house by our own experienced consultants, and an individual consultant retains end-to-end ownership of each individual project. We avoid project hand-offs which lead to loss of knowledge and iuse of associates which mpedes auditing of the evidence and leads to "quality leakage"
- Approachability and availability to clients.
